Now, That's What I Call Customer Service

I'm very partial to a good quality marmalade on my toast in the morning - especially since I've been unable to have any more than a scraping of butter.  I've tried all the cheap and cheerful brands but somehow the taste and consistency never quite match up to Tiptree marmalade.  Also, it's a local Essex-based company and I like to buy British whenever I can.

A pot of their marmalade is scandalously expensive in our local Co-op supermarket (20p more expensive even than Waitrose!!) but as I'm now unable to eat most of my favourite foods - cheese, chocolate, cream etc. (due to ye olde gall bladder problem,) I reckon it's OK to splash out a bit on something really nice for my breakfast each day.  However, I was not best impressed when a jar I bought recently turned out to have the consistency of marmalade sauce.  Keeping that on my toast first thing in the morning was akin to herding cats and each time I ended up with stickier paws than Paddington Bear.

Encouraged by my Mum, I sent an e-mail to Tiptree expressing my disappointment in this particular jar and letting them know that there was a problem with the set of this batch.  Cue an extremely apologetic e-mail explaining why they may have had a problem getting this batch to set (varying acidity levels in Seville oranges, apparently) and could they have my postal address to send me something by way of compensation.

A couple of days ago a box arrived and I was really delighted to find this little lot inside - another jar of Orange and Tangerine Marmalade (to replace the one that was 'sauce,') a jar of their beautifully yummy Strawberry Jam (usually waaaaay too expensive for me to buy,) a pot of Organic Onion Chutney - never tried this but it sounds lovely, and - the piece de resistance - a jar of Lemon Curd.  Oooh, I do dearly love lemon curd!!  I know I'll have to limit myself severely with how much I consume in one go (due to the butter content) but I am looking forward to having some of this on my toast tomorrow morning.

Comments

[Linda]

You lucky woman!

You'd hate what passes for lemon curd in Canada. It's dayglo yellow and has no butter. My stash has three jars of Lemon Curd from the UK and four jars of Robertson's Silver Shred.

My men know not to touch it!

Enjoy.

Just being nosy but why are you avoiding surgery on that gallbladder? Dietary changes are only effective for so long.

[fiona]

How nice to receive some good old fashioned customer service. Enjoy!